Refund policy

Here’s the revised and streamlined version of your returns policy, incorporating all the necessary details and removing duplications:

MD Klean Returns Policy

At MD Klean, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our returns policy below:

General Returns

  • 30-Day Return Policy: You have 30 days after receiving your item to request a return.
  • Eligibility for Returns:
    • Items must be in the same condition as received—unopened, unused, and in their original packaging.
    • Due to industry standards, we cannot accept returns of opened beauty or personal care products.
    • A receipt or proof of purchase is required.

Damages and Issues

  • Please inspect your order upon receipt. If your product is defective, damaged, leaking, or if you received the wrong item, contact us immediately at kleancastoroil@gmail.com with photos so we can make it right.

Exceptions / Non-Returnable Items

  • Certain items cannot be returned, including:
    • Perishable goods (e.g., food, flowers, plants).
    • Custom or personalized items.
    • Hazardous materials, flammable liquids, or gases.
    • Sale items or gift cards.
  • If you have any questions or concerns about a specific item, contact us at kleancastoroil@gmail.com.

Return Shipping

  • Customers are responsible for the cost of shipping returned items. We recommend using a trackable shipping service to ensure safe delivery.
  • Items sent back to us without first requesting a return will not be accepted.

Return Address

Send all eligible returns to:
MD Klean Group
10312 21 Street NW
Edmonton, Alberta
Canada T5W 1V4

Exchanges

  • The fastest way to get what you need is to return the original item (if eligible) and place a new order for the desired product.

Refunds

  • Once we’ve received and inspected your return, we will notify you if the refund is approved.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • If more than 15 business days have passed since your refund was approved, please contact us at kleancastoroil@gmail.com.

European Union 14-Day Cooling-Off Period

  • If your order was shipped into the European Union, you may cancel or return your order within 14 days, for any reason and without justification.
  • Items must be in their original, unopened condition with proof of purchase to qualify.

If you have any questions about our returns policy, please don’t hesitate to reach out to us at kleancastoroil@gmail.com.

Best regards,
The MD Klean Group